Returns
If for any reason you are not completely satisfied with your online purchase and wish to return it for a refund, please ensure that the goods are returned in perfect saleable condition, in their original jewellery box, and with invoice as proof of purchase within 28 days of receipt to:
Contor Aichinger
Hauptstr. 65a
06905 Bad Schmiedeberg
Germany
Our policy lasts 28 days. If 28 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange (unless an extension has previously been agreed with us).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original jewellery box.
Please note that, unless previously agreed, made to order items are not eligible for a refund.
We will process the refund within 14 days of receipt.
Exchanges
If you would like to exchange your purchase for a different item, please send us an email at christin@michael-michaud.com and we will happily arrange for and exchange.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the goods have arrived in faulty condition.
The cost of returning the goods and the safe return of goods is your responsibility until the order is received at our office; therefore we suggest you arranged a tracked or recorded delivery service.